Return and Refund Policy

Last updated: August 31, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms of this Return and Refund Policy.

1. Return Period

We accept eligible returns within 30 days of the date you receive your order.

To be eligible for a return, the item must:

• Be returned within 30 days of delivery;

• Be unused, unworn, and in the same condition in which you received it;

• Have all original tags and labels attached;

• Be returned in its original packaging, where applicable; and

• Be accompanied by your receipt, order confirmation, or other valid proof of purchase.

We reserve the right to refuse a return if the item does not meet these requirements or shows signs of use, wear, damage, alteration, or misuse.

2. How to Request a Return

To request a return, please contact us at aquaspiderinfo@gmail.com before sending any item back.

Please include your order number, the item(s) you wish to return, and the reason for the return. We may request photographs or other information when necessary to evaluate the request.

Do not send an item back without receiving return instructions from us first. Unauthorized returns may not be accepted.

If your return is approved, we will provide you with return shipping instructions and, where applicable, a return shipping label.

3. Return Shipping Costs

Unless otherwise required by applicable law, customers are responsible for return shipping costs for returns made because of a change of mind, incorrect size, or other reasons unrelated to a defective, damaged, or incorrectly shipped item.

If you received a defective, damaged, or incorrect item, please contact us as soon as possible. If we determine that the issue was caused by an error on our part, we will provide appropriate return instructions and, where applicable, cover the reasonable cost of return shipping.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is the result of our error.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is defective, damaged, or different from the item you ordered, please contact us at aquaspiderinfo@gmail.com as soon as reasonably possible.

Please provide your order number and, when appropriate, photographs showing the item and the packaging. We will review the issue and determine the appropriate resolution, which may include a replacement, repair, refund, or other remedy, as applicable.

Nothing in this policy limits any rights or remedies that you may have under applicable federal or state law.

5. Non-Returnable Items

Certain products are not eligible for return, except where required by applicable law. These may include:

• Perishable goods, including food, flowers, and plants;

• Custom-made, personalized, or specially ordered products;

• Personal care or hygiene products, including certain beauty products;

• Hazardous materials;

• Flammable liquids or gases;

• Gift cards; and

• Sale or clearance items, where identified as non-returnable at the time of purchase.

If you are unsure whether a particular item is eligible for return, please contact us at aquaspiderinfo@gmail.com before placing your order or requesting a return.

6. Sale and Promotional Items

Unless otherwise stated at the time of purchase, items identified as final sale or non-returnable are not eligible for return or refund, except where required by applicable law.

Discounted items that are not specifically identified as final sale remain subject to the other terms of this Return and Refund Policy.

7. Exchanges

We do not generally process direct exchanges.

If you would like a different item, size, or variation, the quickest option is to request a return for the original item. Once the return has been approved, you may place a new order for the item you want.

8. Refunds

Once we receive your returned item, we will inspect it and notify you whether the return has been approved.

If your return is approved, we will issue a refund to your original payment method.

Please allow up to 10 business days after approval for us to process the refund. After we issue the refund, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at aquaspiderinfo@gmail.com.

9. Partial Refunds

In certain circumstances, only a partial refund may be issued. This may apply if an item is returned in a condition that does not fully meet our return requirements, including where the item has been used, worn, damaged, altered, or is missing original packaging, tags, or components.

Any partial refund will be determined based on the condition of the returned item and applicable law.

10. Lost or Damaged Returns

Customers are responsible for ensuring that approved returns are properly packaged and shipped using the instructions provided by us.

Unless otherwise required by applicable law, we are not responsible for a return package that is lost or damaged in transit when the customer arranged and paid for the return shipment.

We recommend using a shipping service that provides tracking and retaining proof of shipment.

11. Order Cancellations

Once an order has been submitted, we may not be able to cancel or modify it if it has already entered processing or fulfillment.

If you wish to cancel or modify an order, please contact us as soon as possible at aquaspiderinfo@gmail.com. We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed once processing or shipment has begun.

If the order cannot be canceled, you may request a return after delivery in accordance with this policy.

12. No Waiver of Legal Rights

This Return and Refund Policy is intended to explain our standard return and refund procedures. It does not waive, limit, or exclude any consumer rights or remedies that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides a consumer with rights that are more favorable than those described in this policy, those legal rights will apply.

13. Contact Us

If you have questions about returns, refunds, exchanges, or this policy, please contact us:

Email: aquaspiderinfo@gmail.com

We will be happy to assist you with your return request.