Shipping Policy

Last Updated: August 31, 2026

At Aqua Spider, we are committed to processing and delivering your order as efficiently as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing Time

All orders are processed within 4–6 business days after your order has been successfully placed and payment has been confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Please note that the processing time is separate from the shipping transit time.

During periods of high order volume, holidays, promotions, or other circumstances outside of our reasonable control, processing may take longer than the estimated timeframe. If a significant delay occurs, we will make reasonable efforts to provide an update.

2. Shipping and Delivery Time

Once your order has been processed and shipped, the estimated shipping transit time is 6–10 business days.

Therefore, the estimated total delivery timeframe is approximately:

10–16 business days from the date your order is placed.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on your location, carrier delays, weather conditions, holidays, customs procedures, or other circumstances beyond our reasonable control.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when tracking is available.

Please allow up to 48 hours for tracking information to become active or display movement after the shipping confirmation has been sent.

If your tracking information does not update immediately, this does not necessarily mean that your package is lost or not moving.

4. Shipping Address

Please make sure that your shipping address is complete and accurate before submitting your order.

Aqua Spider is not responsible for delays, failed deliveries, additional shipping charges, or packages returned to us due to an incorrect, incomplete, or outdated shipping address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible at aquaspiderinfo@gmail.com.

We will make reasonable efforts to correct the address before the order is processed or shipped, but we cannot guarantee that changes can be made after an order has entered processing or fulfillment.

5. Shipping Delays

Although we make every reasonable effort to meet the estimated delivery times, delivery dates are not guaranteed.

Aqua Spider is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including but not limited to:

• Carrier delays;

• Severe weather;

• Natural disasters;

• Holidays;

• Transportation disruptions;

• Customs processing;

• Government actions or restrictions;

• Labor disputes or strikes;

• Incorrect or incomplete shipping information; or

• Other unforeseen circumstances affecting transportation or delivery.

A delay does not automatically qualify an order for a refund or cancellation.

6. Lost, Stolen, or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the delivery location specified by the carrier.

You should also contact the shipping carrier directly to report the issue.

If you believe your package may be lost or stolen, please contact us at aquaspiderinfo@gmail.com and provide your order number and tracking information.

We will make reasonable efforts to assist you in communicating with the carrier and investigating the shipment.

However, to the extent permitted by applicable law, Aqua Spider is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided by the customer.

7. Damaged Packages or Products

Please inspect your order promptly after delivery.

If your package arrives visibly damaged, or if a product is damaged or defective when received, please contact us at aquaspiderinfo@gmail.com as soon as reasonably possible.

Please provide your order number and photographs of the damaged product and packaging when appropriate.

We will review the issue and determine the appropriate resolution in accordance with our Return and Refund Policy and applicable law.

8. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.

Unless otherwise stated, shipping charges are non-refundable except where required by applicable law or where the shipment issue resulted from an error on our part.

9. International Shipping

If we offer shipping outside the United States, additional delivery times, customs requirements, duties, taxes, and import fees may apply.

Unless expressly stated otherwise during checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Customs processing may also cause additional delays beyond the estimated shipping timeframe.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at aquaspiderinfo@gmail.com.

We will make reasonable efforts to accommodate your request if the order has not yet entered processing or fulfillment.

Once an order has been processed or shipped, we may be unable to modify or cancel it.

If an order cannot be canceled, you may request a return after delivery in accordance with our Return and Refund Policy.

11. Estimated Delivery Time

For convenience, our standard estimated timeline is:

Order Processing: 4–6 business days
Shipping Transit: 6–10 business days
Estimated Total: 10–16 business days

These estimates begin on the applicable date described above and exclude weekends and U.S. federal holidays from the processing period.

The shipping transit period begins once the order has been processed and handed over to the shipping carrier.

Please remember that these are estimated timeframes, not guaranteed delivery dates.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Aqua Spider
Email: aquaspiderinfo@gmail.com